Shipping policy

Shipping Policy

Thank you for shopping with us. Below is our shipping policy to help you understand how orders are processed and delivered.

Processing Time

- Orders are processed within 1–3 business days after payment is confirmed.

- We accept and process orders every day, including weekends and holidays.

Shipping Time

Estimated delivery times:

- Canada: 2–7 business days

- United States: 5–10 business days

- International: 7–21 business days

Delivery times may vary depending on location, weather, customs delays, or carrier issues.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email or SMS.

Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for packages shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

We are not responsible for shipping delays caused by the carrier. If your package is lost, please contact the shipping carrier directly or contact us for assistance.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

Contact

If you have any questions about shipping, please contact us at luzdorperfumery@email.com